For sellers
These seller terms are designed for independent vendors using Haan’s marketplace tools. They work as a launch-ready commercial and compliance framework for a South African multi-vendor marketplace, but the commercial schedule still needs Haan’s final fee, payout, and operating details before launch.
Selling on Haan is by approval only. Haan may approve, reject, suspend, restrict, or terminate seller access at its discretion, including for legal, risk, quality, marketplace, fraud, reputational, fulfilment, or policy reasons.
Each seller must ensure that:
Sellers are responsible for timely fulfilment, dispatch updates, after-sales support, and cooperating with Haan on refunds, complaints, recalls, damaged goods, or disputes.
Haan acts as merchant of record for customer checkout, but sellers remain responsible for the performance of their fulfilment obligations and the underlying compliance of their goods.
Fees, commissions, payout timing, reserves, clawbacks, chargeback handling, and other commercial terms should be set out in the seller onboarding pack, dashboard, order policy, or separate commercial schedule. Those commercial details are incorporated into the seller relationship once published or agreed.
Customer data shared with a seller may be used only for order fulfilment, customer support, legal compliance, and other permitted purposes. A seller must not reuse, scrape, export, or independently market to Haan customers unless the seller has a separate lawful basis and all required notices, permissions, and compliance steps.
Where a seller acts as its own responsible party for customer information it processes, that seller must comply with POPIA and any other applicable privacy laws.
Haan may review, refuse, edit, hide, block, remove, or archive listings, media, product claims, or seller conduct that breach law, policy, marketplace standards, or platform safety expectations.
Haan may also suspend shops, restrict categories, or deactivate seller access where a serious or repeated issue arises.
A seller should indemnify Haan against losses, claims, penalties, recalls, regulator action, or third-party disputes arising from that seller’s goods, listings, intellectual-property infringement, unlawful trade, product safety issues, tax non-compliance, or breach of the seller terms, except to the extent caused by Haan’s own fault.